Frequently Asked Questions
Everything you need to know about our premium footwear and services.
What is the warranty on Le Chameau boots?
All our rubber boots are handcrafted and come with a 2-year warranty from the date of purchase against manufacturing defects.
How do I find the correct size for my boots?
We recommend ordering your usual shoe size. If you plan to wear thick socks, please refer to our detailed Size Guide located on each product page for calf and height measurements.
What are your shipping options and delivery times?
We offer standard and express shipping. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
How should I care for my natural rubber boots?
To maintain longevity, clean your boots with water and a brush, then allow them to dry naturally. We recommend using our specialized silicone spray regularly to keep the rubber supple.
What is your return policy?
You can return any unworn items in their original packaging within 30 days of receipt for a full refund. Please use our online portal to generate a return label.
Do you offer repairs for damaged boots?
While we do not offer a direct repair service, we can provide guidance on authorized specialists or advice on using our repair kits for minor punctures.